Mercedes Me

San Francisco, CA, USA
I'm new to this forum and just recently purchased a 2017 SLC 300 Premium 2 and Sports Package

I have signed up for the Mbrace Me app and supposedly I am able to remote start my car. The only buttons that is available on the app are: Lock & Unlock, Send2Benz, My Dealers, embrace Concierge, Locate Vehicle and Partner Hotels.

Can anyone assist me with this issue? Supposedly the features available are as follows: Start your engine remotely, lock and unlock the doors, locate your vehicle on a map, send an address to your in-vehicle navigation, contact your dealer and schedule service, get help from a product concierge, access even more features and services. All of the above is available with the exception of the Remote Start feature. I find it surprising that the car would not have that feature.

Any assistance on this matter would be greatly appreciated.